FAQ

What do you want to know about Verse Chocolate?

coca pod illustration
What makes Verse Chocolate different?

Verse is a dark chocolate that uses more cacao and tastes delicious, all while using less sugar than your average daily indulgence.  Our team at Verse has crafted a one of a kind formula that delivers a chocolate with high percentages of cacao without abandoning the creamy, sweet taste that chocolate naturally brings to the table. We’ve found a way to accentuate the proven health benefits of the cacao bean (a natural antioxidant), using more of the clean ingredients you want, without the added ingredients that you don’t.  Read more about Verse Chocolate here.

Where do you source your cacao beans?

Verse is proud to partner with Uncommon Cacao as a sourcing supplier of our transparently traded, ethically-sourced, high quality cacao beans.  Uncommon Cacao started its work in 2010 to help create meaningful market access for smallholder cacao farmers, build a more fair and sustainable specialty cacao supply chain and consistently deliver the highest quality beans to their craft chocolate makers globally.  Together, Verse and Uncommon Cacao endeavor to build a more fair and sustainable specialty cacao supply chain and deliver a delicious dark chocolate that we can all feel good about.

 

 

How do I use my VIP Gift Card for a free 12-count box of Verse Original?

To use your VIP Gift Card, Add Verse Original 12-Count to your Cart, then remove the auto-populated “VIP Gift Card” from your Cart and proceed to Checkout. Enter your unique Gift Card Code at Checkout. Shipping costs still apply.

When will my order arrive?

All orders are shipped with guaranteed delivery within 3-5 days (either by USPS Priority, UPS ground, UPS Next Day Air or DHL Worldwide) depending on your proximity to our shipping facilities and the shipping method selected. 

There is an issue with my order. What do I do?

If there is an issue with your order, please reach out to us at support@versechocolate.com. We are happy to assist!

Can I change or cancel my order?

If you need to make any changes to your order please reply to your order confirmation email as soon as possible. We will do our best to make requested order changes while the order is still processing in our factory. Once it ships out, we can no longer adjust order items or re-route shipments.

Please double check your shipping address before placing your order. Once shipped, we are not responsible for lost packages due to an incorrect original address. If your order has been returned to our factory due to an incorrect original address, we will gladly reship your order to the correct address for the cost of shipping.

My order was lost or damaged during delivery, what do I do?

We take great care in making sure your package arrives to you in perfect condition. However, if you are dissatisfied with what you have received, please contact us at support@versechocolate.com for more information on how to move forward with your concern. We want you to be happy and we will thoughtfully address any issue you are experiencing!

I'd like to place a really big order, who do I contact?

We’d be happy to help you plan a bulk chocolate order. Please reach out to support@versechocolate.com and include: date chocolate is needed, quantity, any other event details.

Who can I contact if I have more questions?

Email support@versechocolate.com and we’d be happy to help answer any additional questions!

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

Need additional support?

Here we address the most regular inquiries we receive. If we haven't addressed your inquiry, or you have another concern, please reach out to us at support@versechocolate.com and we'll do our best to respond in a timely manner.